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Public confidence in electronic channels of communication,
such as the Internet, mobile and wireless communications is at
its lowest point for a decade, information and communication
technology (ICT) experts at two leading British universities
have claimed.
Researchers from Cranfield University and the London School
of Economics recently collaborated in a Department of Trade and
Industry (DTI) funded study that examined the evolution of the
Internet and its impact on levels of trust and confidence amongst
users.
"A key issue for the lack of trust is the insecure nature
of these technologies used today," said Professor Brian
Collins, head of the information systems department at Cranfield
University. "These technologies form a complex web of interactions
and interdependencies which haven't been well mapped and aren't
well understood. What's clear is that as these technologies evolve,
so do the vulnerabilities and risks faced by web users.
"Our growing social dependence on cyber trust systems
isn't balanced by the resilience or ability for graceful degradation
of these systems resulting in the lowest level of trust
amongst users for a decade."
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